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Working at Disability Action in Islington

What paid positions do we currently have?

We are currently recruiting for an Advice Worker

Job description

Disability Action in Islington (DAII) is a Deaf and Disabled person-led organisation. Our vision and purpose is to enable local disabled people to access services and entitlements, and challenge exclusion and discrimination.

Please apply with your CV and a cover letter telling us why you want to work with us and how you are suited to the role, referring to the person specification. Applications without cover letters will not be considered. Please send your application to

Job Outline:

Work as part of a team providing effective and efficient person-centred advice and support to Disabled Islington residents.

Key Tasks:

  • Provide a person-centred support across a range of presenting issues relating to housing, welfare, benefits, debt, personal budgets, grant applications, social care and health, safeguarding, education and employment, advocacy, access to statutory services, energy efficiency, discrimination and social exclusion.

  • Work collaboratively with service users and other support services and organisations to develop an achievable casework plan that meets users’ needs and goals, working to agreed organisational standards and ensuring that all targets and outcomes are met.

  • Maintain accurate and up to date client records and statistics through DAII’s client/case management system, supporting the provision of service reports and performance information.

  • Provide feedback, information and reporting to the Service Manager, instigating improvements to existing services and the development of new additional services where appropriate

  • Comply with DAII policies and procedures, including (but not limited to) health and safety, safeguarding, General Data Protection Regulations (GDPR) and equal opportunities.

  • Ensure your own continuing professional development by attending relevant meetings, conferences and seminars, undergoing training and any other appropriate means.

  • To undertake any other duties as and when required in line with the needs of the organisation.


Previous experience of advise work is not essential as training will be provided.

The post holder will come into contact with vulnerable adults and will therefore be subject to a disclosure check at an enhanced level prior to confirmation of employment.

This is a description of the job as it is at present. It does not form part of the contract of employment. Job descriptions are regularly reviewed and altered when necessary in conjunction with the post holder.

Person specification


- A clear understanding of the issues affecting Disabled people and their families/carers

- Excellent written and verbal communication skills, including the ability to explain complex and/or technical information clearly

- An understanding of the welfare benefits system

- Excellent time management skills with the ability to work flexibly, prioritise workload and effectively multi-task

- Awareness and understanding of equal opportunities

- Empathy and patience


- At least 12 months’ experience working in an advice/support/legal setting with Disabled people or other socially excluded groups

- Proven track record of advocating on behalf of excluded groups, supporting them to achieve positive outcomes in relation to housing, welfare, debt, personal budgets, health, employment, access to statutory services

- Understanding of the Social Model of Disability

- Knowledge of statutory and other local support services available to DAII’s service users and the routes into these

- Experience of using a client/case management system e.g. Advice Pro

Job Types: Full-time, Fixed term contract

Contract length: 26 months

Salary: £24,000.00-£26,000.00 per year



  • Company pension




  • Day shift


Work Location: One location


Housing Disability Panel members

We are also always looking for new Members of our Housing and Disability Panel (HDP)

You can find out more about the panel, you can go to our page about it (linked on the right) 

Expenses for each meeting will be paid London Living Wage, being held monthly.
Interested or want to find out more? You can Contact us for more information. Or click through to our HDP page linked below.


Not what you are looking for?

Please visit our Volunteering page for all the voluntary positions we have available.
Alternatively, please contact us.

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