• Our advisers are staff, volunteers, students and trainees. New clients register with a member of our administrative team, then one of our team will assess your needs with you.​

• We are able to offer in-person support or remote support when necessary.​

• We are a training organisation, one of our learners may shadow your adviser.

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Please let us know as soon as possible if you are going to be late for an appointment.

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If you are more than 15 minutes late, we may have to reschedule. Or if this happens frequently, you may not be able to book an appointment with us again.