Our advisers are staff, volunteers, students and trainees. New clients register with a member of our administrative team, then one of our team will assess your needs with you.
All appointments are currently being held remotely, unless remote support is not appropriate.
We are a training organisation, one of our learners may shadow your adviser.
If you are going to be late, or miss an appointment.
If you are going to be late, or miss an appointment, please contact us as soon as you can so that we can reschedule our time.
If you are more the fifteen minutes late without letting us know, your advisor may not be able to see you and you need to reschedule for a later date.
If you miss two appointments in a row without letting us know in advance, you may not be able to book another apointment with us.